Housing Disrepair Claim Checker

Quickly find out whether you have a claim and how much compensation you could be due

For tenants

Frequently Asked Questions

Hopefully this information will be helpful, but please do contact us if you have any further questions.

What rights do I have as a tenant regarding housing disrepair?

As a tenant, you have the right to live in a safe and well-maintained property. Landlords are legally obligated to ensure that your home is habitable and to address any necessary repairs promptly. If your landlord fails to do so, we can help you understand your options for taking action.

How can I document issues with my rental property?

Start by taking clear photographs of the issues, such as leaks, mold, or structural damage. Keep a record of any communication with your landlord regarding these issues, including dates and responses. This documentation will be valuable if you need to escalate the situation legally.

What should I do if my landlord is unresponsive to repair requests?

If your landlord is unresponsive, it’s important to document your communication attempts. You may need to send a formal written request for repairs. If the issue persists, contact us for guidance on how to proceed, including potential legal actions.

Can I withhold rent if repairs are not made?

Withholding rent can be a complex issue, however, it is rarely the answer as it often puts you in the position of breathing your tenancy agreement. It’s crucial to understand the legal implications before taking this step. We can advise you on the best course of action based on your situation

What if I face retaliation from my landlord after reporting issues?

Retaliation from a landlord for asserting your rights is illegal. If you believe you are experiencing retaliation, contact us immediately. We can help you understand your rights and the steps you can take.

What if I am in arrears?

We may still be able to help you with your housing disrepair claim, particularly if you are paying back your arrears over time. If you are witholding rent on purpose, this may affect your claim.

How long does a housing disrepair claim take?

Most claims are relatively simple, however we still have to follow the Pre-Action Protocol for Housing Conditions Claims which allows time for landlords to investigate and respond. If your landlord is particularly unresponsive, then this can make the claim take much longer.

How much do you charge?

Your claim will be managed on a no win no fee agreement basis. This means that we do not get paid unless your claim is successful. We do all the work for you up front. Once we win your case, we take a maximum of 33% of any compensation that we recover for you which goes some way towards paying the cost of running your claim for you. Any outstanding costs are recovered from your landlord.

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