About Us

We are a small team and we look after our clients. All our services are online, so we can help you no matter where you live.

Free Consultation with a Housing Expert

Sparrowhawk Legal

Dedicated to helping you with your Housing Issues!

At Sparrowhawk Legal we champion the rights of tenants while safeguarding responsible landlords. Founded in 2022, our virtual practice is dedicated to addressing the critical issue of housing disrepair in a modern, accessible way.

We understand that a safe and comfortable home is a fundamental right. Our team of specialist solicitors is passionate about helping tenants navigate the complexities of housing disputes, ensuring they receive the justice they deserve. We pride ourselves on our empathetic approach, listening to each client’s unique story and working tirelessly to achieve the best outcomes.

We also recognise the importance of protecting good landlords from unjust claims. Our expertise allows us to provide tailored advice and support, ensuring that landlords can manage their properties with confidence and integrity.

Being a virtual firm allows us to operate with flexibility and efficiency, reducing overhead costs and passing those savings onto our clients. It also means we can serve clients across the country, breaking down geographical barriers to access quality legal support.

We believe in transparency and communication. Our commitment to keeping clients informed at every step of the process sets us apart in the legal field. We leverage the latest technology to provide seamless consultations and updates, making the legal journey as smooth as possible.

Join us as we strive for justice and fairness in housing. Whether you’re a tenant facing disrepair issues or a landlord looking for reliable guidance, Sparrowhawk Legal is here to support you every step of the way.

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Mission

To empower tenants in their fight for safe and habitable living conditions while providing conscientious landlords with the support they need to navigate the legal landscape. We strive to create a fair and just housing environment, ensuring that everyone has access to the rights they deserve.

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Goal

To achieve positive outcomes for our clients through expert legal representation. We aim to resolve housing disputes efficiently and effectively, minimising stress for tenants and landlords alike. By fostering a culture of trust and transparency, we work diligently to build lasting relationships with our clients.

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Core Values

We are committed to integrity, empathy, and excellence in all that we do. We value open communication and collaboration, believing that the best results come from understanding each client's unique circumstances.

Get Started Today

If you are a private tenant and would like to discuss your housing issues with us, please give us a call or book a call at a time to suit you!

Meet your Housing Disrepair Team

We are a small team, but that only makes us stronger. We don't take on volume workloads and we like to look after our clients. We all understand just how stressful living in a home that's not safe and well maintained can be and we are here to help you!

Kelly Victoria Thorn

Managing Director

Nichola Turpin

Head of Housing Disrepair

Sarah Southworth

Client Care and Operations

FAQ's

We hope this information is useful, but if you have any further questions, please contact us.

What services does Sparrowhawk Legal offer?

At Sparrowhawk Legal, we specialize in providing legal support for tenants facing housing disrepair issues and offering guidance to responsible landlords. Our services include dispute resolution, legal advice, and advocacy aimed at ensuring safe and comfortable living conditions.

How can I access your services if I live outside of your local area?

As a fully virtual practice, we serve clients nationwide. Our online consultations and services allow us to assist you no matter where you are located, ensuring you receive the support you need from the comfort of your home.

What should I do if I am facing housing disrepair issues?

If you are experiencing disrepair in your home, contact us for a consultation. Our team will listen to your situation, provide tailored advice, and guide you through the process of resolving your issues effectively.

How do you support landlords?

We offer responsible landlords tailored advice and support to help them manage their properties confidently. Our expertise ensures that landlords are equipped to handle disputes and protect themselves from unjust claims.

What makes Sparrowhawk Legal different from other legal services?

We pride ourselves on our empathetic approach, transparent communication, and commitment to keeping clients informed throughout the legal process. Our virtual format allows us to operate efficiently and reduce costs, passing the savings onto you.

Can I join the "Women and Family Tenant Support" Facebook group?

Yes! Our Facebook group is open to anyone seeking support related to housing challenges. It’s a safe space for sharing resources, experiences, and advice. We encourage you to join and connect with others facing similar situations.

Do you help tenants with private landlords?

Yes. Wherever possible we will always help clients who have private landlords. We also help the good private landlords out there who are being targeted by disreputable claims management companies.

How much do you charge?

Our fees are usually covered by a no win no fee agreement in respect of housing disrepair claims and our success fee is capped at 33%. For landlords we offer a tailored fee structure dependent on the complexity of the case and the stage of the matter.

How do I get started?

To get started, simply reach out through our website or contact us directly for an initial consultation. We’ll discuss your situation and how we can assist you in achieving the best possible outcome.

Unpacking the Myths: The Truth About Housing Disrepair Solicitors

Unpacking the Myths: The Truth About Housing Disrepair Solicitors

September 17, 20242 min read

In the world of housing disrepair claims, misconceptions and negative opinions about solicitors can unfairly tarnish the entire industry. Many tenants facing disrepair issues are already stressed and frustrated, and these feelings can be amplified by misunderstandings about the legal process. Let’s break down some common misconceptions and highlight the vital role that housing disrepair solicitors play in protecting tenants’ rights.

Frustration with the Legal Process

Dealing with housing disrepair can be incredibly overwhelming. Tenants often find themselves in stressful situations, and when the legal process takes longer than anticipated or doesn’t yield the hoped-for results, that frustration can easily be misdirected towards the law firms involved. It’s important to remember that solicitors are advocates for their clients, working to navigate complex legal systems on their behalf.

Misunderstandings About Legal Aid

Many tenants may not fully grasp the intricacies of legal aid and the limitations that solicitors face in this area. This lack of understanding can lead to unrealistic expectations, resulting in disappointment when outcomes don’t align with what tenants envisioned. It’s crucial for tenants to familiarise themselves with the legal aid process and the specific criteria that must be met to qualify.

Perception of Profit Motive

Another common misconception is the belief that law firms, especially those operating on a “no win, no fee” basis, are primarily driven by profit rather than a genuine desire to help tenants. While financial considerations are a reality of any business, it’s essential to recognise that these solicitors are dedicated professionals who strive to ensure their clients receive the support and justice they deserve.

Communication Issues

Effective communication is key in any legal process, yet poor communication or a perceived lack of transparency from law firms can heighten tenants’ frustrations. Open dialogue is vital in managing expectations and ensuring that tenants feel informed and involved throughout their case. If you’re working with a housing disrepair solicitor, don’t hesitate to ask questions and express any concerns you may have.

The Crucial Role of Housing Disrepair Solicitors

While the field of housing disrepair can be challenging, solicitors play a crucial role in upholding tenants’ rights and advocating for necessary repairs and compensation. If you’re experiencing housing disrepair issues, it’s essential to communicate openly with your legal representatives and to understand the process. Doing so can greatly help in managing your expectations and fostering a more positive experience.

In conclusion, while there are misconceptions about housing disrepair solicitors, it’s important to approach these professionals with an open mind. They are here to help you navigate the complexities of the legal system and to fight for your rights as a tenant. Understanding the process and maintaining clear communication can make all the difference in your journey towards a safer and more comfortable living environment.

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Kelly Victoria Thorn

Kelly has 25 years of business management experience and is the founding director along with Nichola Turpin of Sparrowhawk Legal

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Sparrowhawk Legal Ltd | Registered in England and Wales | Registered Company No: 14507943 | Registered office: 5th Floor 167-169 Great Portland Street, London, W1W 5PF | Tel 0204 581 9300

Sparrowhawk Legal Ltd is authorised and regulated by the Solicitors Regulation Authority No. 8004127

Sparrowhawk Legal is a trading name of Sparrowhawk Legal Ltd.

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