About Us

We are a small team and we look after our clients. All our services are online, so we can help you no matter where you live.

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Sparrowhawk Legal

Dedicated to helping you with your Housing Issues!

At Sparrowhawk Legal we champion the rights of tenants while safeguarding responsible landlords. Founded in 2022, our virtual practice is dedicated to addressing the critical issue of housing disrepair in a modern, accessible way.

We understand that a safe and comfortable home is a fundamental right. Our team of specialist solicitors is passionate about helping tenants navigate the complexities of housing disputes, ensuring they receive the justice they deserve. We pride ourselves on our empathetic approach, listening to each client’s unique story and working tirelessly to achieve the best outcomes.

We also recognise the importance of protecting good landlords from unjust claims. Our expertise allows us to provide tailored advice and support, ensuring that landlords can manage their properties with confidence and integrity.

Being a virtual firm allows us to operate with flexibility and efficiency, reducing overhead costs and passing those savings onto our clients. It also means we can serve clients across the country, breaking down geographical barriers to access quality legal support.

We believe in transparency and communication. Our commitment to keeping clients informed at every step of the process sets us apart in the legal field. We leverage the latest technology to provide seamless consultations and updates, making the legal journey as smooth as possible.

Join us as we strive for justice and fairness in housing. Whether you’re a tenant facing disrepair issues or a landlord looking for reliable guidance, Sparrowhawk Legal is here to support you every step of the way.

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Mission

To empower tenants in their fight for safe and habitable living conditions while providing conscientious landlords with the support they need to navigate the legal landscape. We strive to create a fair and just housing environment, ensuring that everyone has access to the rights they deserve.

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Goal

To achieve positive outcomes for our clients through expert legal representation. We aim to resolve housing disputes efficiently and effectively, minimising stress for tenants and landlords alike. By fostering a culture of trust and transparency, we work diligently to build lasting relationships with our clients.

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Core Values

We are committed to integrity, empathy, and excellence in all that we do. We value open communication and collaboration, believing that the best results come from understanding each client's unique circumstances.

Get Started Today

If you are a private tenant and would like to discuss your housing issues with us, please give us a call or book a call at a time to suit you!

Meet your Housing Disrepair Team

We are a small team, but that only makes us stronger. We don't take on volume workloads and we like to look after our clients. We all understand just how stressful living in a home that's not safe and well maintained can be and we are here to help you!

Kelly Victoria Thorn

Managing Director

Nichola Turpin

Head of Housing Disrepair

Sarah Southworth

Client Care and Operations

FAQ's

We hope this information is useful, but if you have any further questions, please contact us.

What services does Sparrowhawk Legal offer?

At Sparrowhawk Legal, we specialize in providing legal support for tenants facing housing disrepair issues and offering guidance to responsible landlords. Our services include dispute resolution, legal advice, and advocacy aimed at ensuring safe and comfortable living conditions.

How can I access your services if I live outside of your local area?

As a fully virtual practice, we serve clients nationwide. Our online consultations and services allow us to assist you no matter where you are located, ensuring you receive the support you need from the comfort of your home.

What should I do if I am facing housing disrepair issues?

If you are experiencing disrepair in your home, contact us for a consultation. Our team will listen to your situation, provide tailored advice, and guide you through the process of resolving your issues effectively.

How do you support landlords?

We offer responsible landlords tailored advice and support to help them manage their properties confidently. Our expertise ensures that landlords are equipped to handle disputes and protect themselves from unjust claims.

What makes Sparrowhawk Legal different from other legal services?

We pride ourselves on our empathetic approach, transparent communication, and commitment to keeping clients informed throughout the legal process. Our virtual format allows us to operate efficiently and reduce costs, passing the savings onto you.

Can I join the "Women and Family Tenant Support" Facebook group?

Yes! Our Facebook group is open to anyone seeking support related to housing challenges. It’s a safe space for sharing resources, experiences, and advice. We encourage you to join and connect with others facing similar situations.

Do you help tenants with private landlords?

Yes. Wherever possible we will always help clients who have private landlords. We also help the good private landlords out there who are being targeted by disreputable claims management companies.

How much do you charge?

Our fees are usually covered by a no win no fee agreement in respect of housing disrepair claims and our success fee is capped at 33%. For landlords we offer a tailored fee structure dependent on the complexity of the case and the stage of the matter.

How do I get started?

To get started, simply reach out through our website or contact us directly for an initial consultation. We’ll discuss your situation and how we can assist you in achieving the best possible outcome.

Understanding Landlord Responsibilities for Tenancy Deposits

Understanding Landlord Responsibilities for Tenancy Deposits

April 01, 20243 min read

As a landlord, one of your key responsibilities is managing tenancy deposits effectively. The deposit is not just a financial safeguard; it's a critical part of the rental process that protects both you and your tenants. Understanding your obligations will help you maintain a positive relationship with your tenants and comply with legal requirements. Here’s what you need to know about your responsibilities regarding tenancy deposits.

1. What is a Tenancy Deposit?

A tenancy deposit is a sum of money paid by the tenant at the start of the tenancy, typically equivalent to five weeks' rent. This deposit serves as security for the landlord against potential damages, unpaid rent, or other breaches of the tenancy agreement.

2. Properly Protecting the Deposit

One of the most important responsibilities you have as a landlord is to protect the tenant's deposit in a government-approved tenancy deposit scheme (TDP). This requirement applies to assured shorthold tenancies (ASTs) in England and Wales.

  • Choose a Scheme: You must select one of the three government-backed schemes:

    • The Deposit Protection Service (DPS)

    • MyDeposits

    • Tenancy Deposit Scheme (TDS)

  • Deposit Registration: You must register the deposit within 30 days of receiving it. This ensures that it is held securely and allows for a clear process if disputes arise.

3. Providing Information to Tenants

Once the deposit is protected, you are legally required to provide your tenant with specific information:

  • Deposit Protection Certificate: This document confirms that the deposit is protected and outlines the relevant scheme details.

  • Prescribed Information: You must provide your tenant with prescribed information about the deposit protection scheme, including how the scheme works, the landlord’s and tenant’s rights, and the procedures for resolving disputes.

Failure to provide this information can lead to penalties, including the inability to regain possession of your property through certain legal processes.

4. Return of the Deposit

At the end of the tenancy, you must return the deposit to your tenant within ten days of agreeing on the amount to be returned. If there are deductions for damage or unpaid rent, it's essential to:

  • Provide an Itemized Statement: Clearly outline any deductions you are making from the deposit and provide evidence, such as photographs or repair invoices.

  • Negotiate in Good Faith: Maintain open communication with your tenant to resolve any disputes amicably. If you cannot reach an agreement, the dispute can be referred to the tenancy deposit scheme for resolution.

5. Handling Disputes

Disputes can arise when returning a deposit, and it’s crucial to handle them properly:

  • Use the Alternative Dispute Resolution (ADR): Most tenancy deposit schemes offer an ADR service, which allows both parties to resolve disputes without going to court.

  • Keep Records: Maintain detailed records of the condition of the property and any communications with your tenant regarding the deposit. This documentation will be vital in case of disputes.

6. Conclusion

As a landlord, understanding your responsibilities regarding tenancy deposits is essential for ensuring compliance with the law and maintaining a good relationship with your tenants. By properly protecting the deposit, providing necessary information, and handling disputes effectively, you can create a positive rental experience for both you and your tenants.

If you have questions about tenancy deposits or need assistance with a tenant who is claiming that you did not protect your deposit, Sparrowhawk Legal is here to help. Contact us today for expert legal guidance!

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Kelly Victoria Thorn

Kelly has 25 years of business management experience and is the founding director along with Nichola Turpin of Sparrowhawk Legal

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