Kelly Victoria Thorn

Managing Director

Kelly Victoria Thorn

Managing Director

Kelly is the Managing Director of Sparrowhawk Legal and oversees the day-to-day running of the business. With a BA (Hons) in Law with Social Policy from the University of Central Lancashire, Kelly brings both a legal background and entrepreneurial spirit to the firm.

Although she leaves the legal casework to the in-house experts, Kelly plays a vital role in shaping the direction and values of Sparrowhawk Legal. Her passion lies in building a small business that delivers a big impact - helping clients secure the safe, secure housing they deserve.

Kelly’s journey into law began at her father’s suggestion and after earning her degree, she spent over two decades running her own businesses before returning to the legal world to launch Sparrowhawk Legal. Her leadership style? As she puts it, a “demented control freak workaholic perfectionist” - qualities that ensure high standards and unwavering commitment behind the scenes.

Outside of work, Kelly channels her creativity into glass art, keeps active with Thai boxing and teaches Animal Flow. If she weren’t running Sparrowhawk, she'd be running a donkey sanctuary, proving her passion for making a difference extends well beyond the legal world.

Get Started Today

We are a small team, but that only makes us stronger. We don't take on volume workloads and we like to look after our clients. We understand just how stressful living in a home that's not safe and well maintained can be and we are here to help you!

Head of Housing Disrepair

Client Care and Operations

FAQ's

We hope this information is useful, but if you have any further questions, please contact us.

What services does Sparrowhawk Legal offer?

At Sparrowhawk Legal, we specialise in providing legal support for tenants facing housing disrepair issues and offering guidance to responsible landlords. Our services include dispute resolution, legal advice, and advocacy aimed at ensuring safe and comfortable living conditions.

How can I access your services if I live outside of your local area?

As a fully virtual practice, we serve clients nationwide. Our online consultations and services allow us to assist you no matter where you are located, ensuring you receive the support you need from the comfort of your home.

What should I do if I am facing housing disrepair issues?

If you are experiencing disrepair in your home, contact us for a consultation. Our team will listen to your situation, provide tailored advice, and guide you through the process of resolving your issues effectively.

How do you support landlords?

We offer responsible landlords tailored advice and support to help them manage their properties confidently. Our expertise ensures that landlords are equipped to handle disputes and protect themselves from unjust claims.

What makes Sparrowhawk Legal different from other legal services?

We pride ourselves on our empathetic approach, transparent communication, and commitment to keeping clients informed throughout the legal process. Our virtual format allows us to operate efficiently and reduce costs, passing the savings onto you.

Can I join the "Women and Family Tenant Support" Facebook group?

Yes! Our Facebook group is open to anyone seeking support related to housing challenges. It’s a safe space for sharing resources, experiences, and advice. We encourage you to join and connect with others facing similar situations.

Do you help tenants with private landlords?

Yes. Wherever possible we will always help clients who have private landlords. We also help the good private landlords out there who are being targeted by disreputable claims management companies.

How much do you charge?

Our fees are usually covered by a no win no fee agreement in respect of housing disrepair claims and our success fee is capped at 33%. For landlords we offer a tailored fee structure dependent on the complexity of the case and the stage of the matter.

How do I get started?

To get started, simply reach out through our website or contact us directly for an initial consultation. We’ll discuss your situation and how we can assist you in achieving the best possible outcome.

Understanding Landlord Responsibilities for Tenancy Deposits

Understanding Landlord Responsibilities for Tenancy Deposits

As a landlord, one of your key responsibilities is managing tenancy deposits effectively. The deposit is not just a financial safeguard; it's a critical part of the rental process that protects both y... ...more

Tenancy Deposit ,Advice for Landlords

April 01, 20243 min read

A Guide to Claiming Compensation for Unprotected Tenancy Deposits

A Guide to Claiming Compensation for Unprotected Tenancy Deposits

When entering into a tenancy agreement, landlords are legally required to protect your deposit in a government-approved tenancy deposit scheme. ...more

Tenancy Deposit

February 12, 20243 min read

Sparrowhawk Legal Ltd | Registered in England and Wales | Registered Company No: 14507943 | Registered office: 5th Floor 167-169 Great Portland Street, London, W1W 5PF | Tel 0204 581 9300

Sparrowhawk Legal Ltd is authorised and regulated by the Solicitors Regulation Authority No. 8004127

Sparrowhawk Legal is a trading name of Sparrowhawk Legal Ltd.

© Copyright 2024. Sparrowhawk Legal. All rights reserved.