Sarah plays a key role in supporting both clients and the wider team. She’s often the first friendly voice clients hear; guiding new enquiries, offering regular updates and ensuring every person feels heard, reassured and respected throughout the housing disrepair claims process.

With a background as a legal secretary specialising in Wills and Probate, as well as previous experience handling housing disrepair claims, Sarah brings a strong foundation of legal knowledge to her work. She also holds a degree in English Language: Communication at Work from Lancaster University, which perfectly complements her strengths in client communication, content creation and digital engagement.

Sarah’s unique mix of empathy and organisation allows her to connect with clients from all walks of life, especially those who may be vulnerable or disabled. She’s passionate about making the legal process less intimidating and more accessible, often going the extra mile to ensure each client feels valued and understood.

In addition to her client-focused role, Sarah manages Sparrowhawk Legal’s growing presence across Facebook, Instagram, LinkedIn and TikTok. Her social media content has raised awareness of tenant rights, gone viral, and helped bring much-needed attention to the issue of housing disrepair in the UK.

Outside of work, Sarah is a dedicated mum and carer, a community volunteer running a not-for-profit charity, and a lifelong animal lover with an impressive menagerie of pets. She also enjoys cross-stitching, digital art, and relaxing with a good movie or TV series.

Sarah’s calm approach, positive energy and dedication to making a difference make her an integral part of the Sparrowhawk Legal team.